Improving Access to Psychological Therapies (IAPT) for Derby and Derbyshire patients

Emotional Wellbeing  

There are a range of ways in which the NHS can support your emotional health and wellbeing.

If you are suffering from depression or anxiety, or need wider emotional support, please speak to your GP.

You can also refer yourself to one of three local Talking Therapy services (also known as Improving Access to Psychological Therapies (IAPT) services) where you can be helped to manage depression, low mood, stress or panic. The services are provided in a number of venues across Derbyshire.

Insight Healthcare

0300 555 5582

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Talking Mental Health

0300 123 0542

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Trent PTS

01332 265 659

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In the event of a crisis occurring when your GP surgery is closed, please contact 111 where you will be directed to the most appropriate specialist support.

Your primary care talking therapy services explained

What do these services offer?
One in four people will experience depression or anxiety at some point of their lives but help is available for people whose daily lives are affected. IAPT services are psychological therapy services tailored to people's needs and include talking therapies, group approaches, couples therapy and self-help support for people who experience anxiety and depression. 

Choosing My IAPT Provider
There are currently three IAPT providers in Derbyshire. Patients aged 16 or over and who are registered with a Derbyshire GP practice can choose from any of these services. All three providers offer the National Institute for Health and Care Excellence NICE recommended therapies and approaches for common mental health problems such as anxiety and depression. You might choose the provider closest to your home, workplace or family. Alternatively, you may choose the service with the shortest waiting times, the widest choice of types of treatment or the highest recovery or reliable improvement scores.

What are the recovery and reliable improvement scores?
All patients who access the service are asked to complete at least two brief questionnaires at every session. The results of the questionnaires not only let you know if you are improving but also help rate the quality of services patients are receiving. The target is that at least 50 per cent of people using the service achieve full recovery according to the results of the questionnaires. We call these the “recovery scores”. If the recovery score is 50% or over then this means that more than half of the patients they see fully recover so a high percentage score is very good. Another way of rating the quality of the service is the reliable improvement score which is the percentage of people who experience a significant improvement in their symptoms.  The target for reliable improvement is 65%. If the reliable improvement rate is 65% or over then it means that more than 65% of patients experience a significant improvement in their symptoms.

How long will I have to wait?
Waiting times vary and this can be for a number of reasons including waiting longer…

  • …for the different types of therapy that the services offer

  • …if you want to be seen on a particular day or time

  • …if there is a particular location where you wish to be seen.

The target is that all patients should be seen for a first appointment –‘an assessment appointment’ - within 6 weeks of the provider receiving your referral. This is counted from the day you contacted the service or the day the service received the GP referral.

The assessment appointment is where the therapist decides with you if you need to be seen for more sessions – called treatment sessions. In some services you may need to wait again for a number of weeks until an appointment becomes available for treatment to take place. In others there is only a minimal waiting time between the initial assessment session and when treatment starts.
They will also be able to estimate the waiting time between your first and second appointment.

How do I access the services?
There are two ways to be referred:

  1. GP referral: where your GP refers you to the service following a consultation

  2. Self-referral: where you access the service directly - usually by telephone, referral pack (with information about the service which may have been given to you by your GP) or online

If the referral is not accepted, you and your GP will be informed, or you may be referred to an alternative, more appropriate service.

If your referral is accepted, the provider will contact you to arrange an initial assessment.

Last modified: 02/09/2019