Urgent Treatment Centres

From 1 April the five Minor Injury Units (MIUs) in Derbyshire are changing to Urgent Treatment Centres (UTCs). 

Urgent treatment centres (UTCs) aim to end the confusing range of options currently available to patients who are looking for urgent medical treatment.  

From the outset when NHS England carried out a review into urgent treatment services within the NHS patients and the public told the NHS of the confusing mix of walk-in centres, minor injury units and urgent care centres, all offering varying forms of services and causing patients to be unclear of what service to use. This made many people choose A&E by default even if it is less convenient and often with long waits.  

Urgent treatment centres are bringing these different services up the same set of core standards, providing a consistent and comprehensive service for patients across the country.  

There will be a consistent route to access through appointments booked by calling NHS 111, general practice referrals or an ambulance may take a patient to a UTC if appropriate. Patients also have the option to walk in to the centre if needed.  

With the centres opening at least 12 hours a day, 7 days a week (including bank holidays), patients will have easier and speedier access to their urgent and emergency care service and improved experience.  

Things to remember:

  • UTCs are designed to provide the same level of service across the country, making it simpler for patients to know where to go if they require urgent medical treatment.

  • UTCs are open at least 12 hours a day, 7 days a week, 365 days a year.  

  • UTCs offer access to a wide range of appropriate clinicians.

  • Access can be via an appointment booked through NHS 111, GP referral or an ambulance may take a patient to a UTC if appropriate. There is also an option to walk in. 

  • UTCs can treat things such as strains and sprains, eye problems, suspected broken limbs, fevers, abdominal pain and provide emergency contraception.

What the UTC will be called

Current service name:

New Name:

Buxton Minor Injury Unit

Buxton Urgent Treatment Centre

Ripley Minor Injury Unit

Ripley Urgent Treatment Centre

Ilkeston Minor Injury Unit

Ilkeston Urgent Treatment Centre

Whitworth Minor Injury Unit

Whitworth Urgent Treatment Centre

Derby Urgent Care Centre

Derby City Urgent Treatment Centre


FAQs

When will the change from Minor Injury Unit happen?

All the Minor Injury Units and Derby Urgent Care Centre will be renamed to Urgent Treatment Centre (UTC) from 1st April.

Why would I need to go to an UTC?
UTC can treat things such as strains and sprains, eye problems, suspected broken limbs, fevers, abdominal pain and provide emergency contraception.

How can I access my local UTC?
UTC can be accessed via an appointment booked through NHS 111, GP referral or an ambulance may take a patient to a UTC if appropriate.  You can also walk in to your nearest one.

I keep hearing about the NHS 111 Service, what is it for?

NHS 111 can help if you have an urgent medical problem and you’re not sure what to do. NHS 111 is available 24 hours a day, 7 days a week.  You can get help online or on the phone:

  • go to111.nhs.uk(for people aged 5 and over only)
  • download the nhs app

  • call 111

Find out more about NHS 111 here.

What can I do if I need to see a doctor out of hours?

The out-of-hours period is from 6.30pm to 8am on weekdays and all day at weekends and on bank holidays. However, how GP practices provide out of hours care can vary. You can call your GP surgery or go to 111.nhs.uk or call 111 if you need medical help now, but it's not an emergency.

When should I go to A&E?
An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

 

Read more about A&E services here.


Resources: 

Urgent Treatment Centre Animation

Published: 15/01/2020