Know your NHS services this bank holiday

The NHS is here to help you this bank holiday – so make sure you know your services to get the care you need this weekend.

Doctors’ surgeries will be closed on Monday, but the usual out of hours bank holiday arrangements will be in place to make sure NHS support is there for people needing it.

Pharmacy opening times across Derby and Derbyshire are available here and at

NHS 111 can help you either online or by telephone, and you can call your GP surgery to hear details of what you should do if you need medical help.

This will include the important reminder that if you have a medical emergency, such as a suspected heart attack, stroke, or other serious life-threatening condition, to call 999.

If you or someone you live with has coronavirus symptoms (high temperature and / or a new continuous cough, and a loss or change to your sense of smell or taste) stay at home and: 

  • If your symptoms worsen or you feel that you cannot manage at home, please refer to the NHS111 online coronavirus service.

  • Please do not go to your community pharmacy.  

If you think you need to talk to your GP practice about something other than coronavirus: 

  • Contact NHS 111 or call your GP practice to be directed to the right service for you.

  • If a face-to-face appointment is necessary, you’ll be advised on this.   

Important information on prescriptions during the COVID-19 epidemic

  • Order repeat prescriptions in your usual quantities at the usual time. Over ordering of your medicines may mean someone else has to go without their medicines.

  • Order your usual prescription online or by an app. Do not go to your GP practice or pharmacy to order prescriptions and only phone them if you cannot order online or by an app. You can order repeat prescriptions on the NHS App and through your GP surgery or pharmacy’s online service, where available. You can find out about ordering medicines online at

  • If you have a prescription to collect:

    • If you are 70 or over, have a long-term health condition or are pregnant you should arrange collection by a relative or friend, or ask your pharmacy for help with delivery

    • Ask any relatives and friends who are delivering your medicines to make sure they have seen you pick up the bag

    • If your medicines are being delivered make sure you keep a safe distance when you receive them.

  • For everyone else, if you are going into a pharmacy in person, follow social distancing rules and the rules put in place by the pharmacy to protect you and their staff

  • Pharmacies may have altered opening times to manage their workload

  • Sales of some medicines may be restricted in quantity by pharmacies to ensure that there is enough for everyone.

Dr Steve Lloyd, Medical Director for NHS Derby and Derbyshire Clinical Commissioning Group said: “This is the first bank holiday doctors’ surgeries have not been open since the NHS first started responding to Covid-19, as current coronavirus activity has reduced on the back of ongoing social distancing measures.

“But we’re working as hard as ever to remain vigilant and keep people well by offering services where they are needed this weekend.

“We’re here to help the most poorly patients and make sure vulnerable patients are still supported, so if you think you have a life-changing or life-threatening issue such as a stroke or heart attack do not hesitate to use the NHS.

“For those people who do not need the NHS over the bank holiday, please follow the latest national advice, stay alert, keep our distance, wash our hands, and save lives.”

Published: 21/05/2020